AI voice assistants that hold natural, spoken conversations with your customers on inbound and outbound calls. They understand what callers say, answer in a natural voice, work with your systems, send texts during the call and hand over to your team when needed. Every call is transcribed and its outcome recorded, at a scale of hundreds of simultaneous calls.
What is an AI voice assistant?
An AI voice assistant is software that answers or makes phone calls and talks to people in natural language. It uses speech recognition to understand what the caller says and speech synthesis to reply in a natural voice. Unlike a traditional “press 1 for…” phone menu, callers simply say what they need, and the assistant can answer questions, carry out tasks in your systems, or pass the call to a person.
everymessage has been helping UK organisations communicate with their customers since 2003. Our AI voice assistants work alongside SMS, WhatsApp, RCS and email on one platform, with UK hosting and ISO 27001 certification.
What our AI voice assistants can do
Inbound and outbound calls
Answer incoming calls around the clock, and make outbound calls for reminders, screening and alerts.
Natural speech, both ways
Natural language speech recognition understands callers in their own words, and speech synthesis replies in a clear, natural voice.
Call screening and triage
Screen inbound and outbound calls: find out what each caller needs, gather the details, and deal with the call or route it to the right place.
Connected to your systems
Look up information and complete tasks in your own systems during the call, such as checking a balance or booking an appointment.
Seamless handover
Transfer callers to a human agent whenever they need one, so complex or sensitive calls reach the right person.
SMS and WhatsApp during the call
Send a text or WhatsApp message during or after the call, such as a confirmation, a payment link or a summary.
Hundreds of channels per instance
Each instance handles hundreds of simultaneous calls, for high-volume uses such as emergency alerting.
Transcripts and call outcomes
Every call is transcribed and its outcome recorded, giving you total visibility and data for analysis.
Emergency and critical alerting at scale
When something goes wrong, you need to reach a lot of people quickly and know who got the message. With hundreds of call channels per instance, everymessage AI voice assistants can call large groups at the same time. They speak the alert, listen to each person’s spoken response, and record the outcome of every call. Combine voice calls with SMS and other channels, so people are reached however they respond best.
Call
Hundreds of people are called at the same time and hear the alert in a natural voice.
Respond
Each person replies by speaking, for example to confirm they’ve received the alert or whether they’re available.
Report
You see the outcome of every call, with a transcript, as the alert progresses.
AI voice assistants vs traditional IVR
| Traditional IVR | everymessage AI voice assistant | |
|---|---|---|
| How callers respond | Press keys on menus | Speak naturally in their own words |
| What it can do | Route calls through fixed menus | Understand requests, carry out tasks in your systems and route calls |
| Direction | Usually inbound only | Inbound and outbound |
| Follow-up | None | SMS or WhatsApp during or after the call |
| Insight | Menu choices | Full transcripts and recorded outcomes for every call |
How organisations use AI voice assistants
Customer service
Answer common questions instantly at any hour, and pass complex calls to your team with the details already gathered.
Payments and balances
Let callers check balances and arrange payments by speaking, with a payment link sent by text.
Appointments
Book, confirm and rearrange appointments by phone, with a confirmation message sent straight away.
Emergency alerting
Call large groups of staff or residents at the same time, and see who has confirmed.
Outbound screening
Call customers to qualify, check or update details, and record every outcome.
How to get started
- Book a discovery call. Tell us which calls you want to automate, inbound or outbound, and the volumes involved.
- Design the conversation. We work with you on what the assistant says, what it needs to understand and when it hands over to a person.
- Connect your systems. Link the assistant to the systems it needs for looking up information and completing tasks, and set up SMS or WhatsApp follow-ups.
- Go live and improve. Track call outcomes and review transcripts to keep improving how the assistant handles calls.
Secure, UK-based and compliant
- ISO 27001 certified since 2009
- Hosted in UK data centres, with high availability across the UK and EU
- Developed and supported by our own team in the UK
- One platform for voice, SMS, WhatsApp, RCS and email, so there’s one supplier to vet
AI voice assistant FAQs
What is an AI voice assistant for business?
An AI voice assistant answers or makes phone calls on behalf of a business and talks to callers in natural language. It understands what people say using speech recognition, replies using speech synthesis, and can answer questions, carry out tasks in business systems, or transfer the call to a person.
How is an AI voice assistant different from IVR?
Traditional IVR asks callers to press keys to move through fixed menus. An AI voice assistant lets callers say what they need in their own words, can complete tasks such as checking a balance or booking an appointment, works on outbound as well as inbound calls, and records a transcript of every conversation.
Can an AI voice assistant make outbound calls?
Yes. everymessage AI voice assistants handle both inbound and outbound calls, including reminders, screening calls and emergency alerts.
Can callers speak to a real person?
Yes. The assistant can transfer a call to a human agent whenever it’s needed, for example for complex or sensitive conversations.
How many calls can it handle at once?
Each instance supports hundreds of simultaneous call channels, which makes it suitable for high-volume uses such as emergency alerting.
Can AI voice assistants be used for emergency alerting?
Yes. With hundreds of call channels per instance, the assistant can call large groups at the same time, deliver the alert in a natural voice, capture each person’s spoken response and record the outcome of every call. Alerts can be combined with SMS and other channels.
Do I get transcripts of calls?
Yes. Every call is transcribed and its outcome recorded, giving you full visibility of what happened on each call and data you can analyse.
Can the assistant connect to our systems and send messages?
Yes. It can look up information and complete tasks in your systems during the call, and send an SMS or WhatsApp message during or after the call, such as a confirmation or payment link.
Let AI take the calls
Book a free discovery call and we’ll show you how an AI voice assistant could handle your inbound and outbound calls.