Financial services firms send messages that matter: payment confirmations, verification codes, arrears notices, policy documents and changes to terms. Each one has to arrive, reach the right person and leave a record.
Secure customer messaging for banks, lenders and insurers
everymessage is a UK communications platform for sending sensitive customer notifications at high volume. It has been ISO 27001 certified since 2009, hosts in UK data centres with high availability across the UK and EU, and offers up to 99.999% availability. It connects to existing banking, lending and policy systems through a REST API, SMPP, SOAP or file transfer, and covers SMS, WhatsApp, RCS, email, digital letters, print and post, and AI voice.
What financial services firms use it for
- Verification codes for logins and payments
- Transaction and account alerts
- Payment reminders and collections contact, with secure payment links
- Formal notices and changes to terms, delivered as digital letters with an identity check
- Statements and policy documents, digitally first, with print and post as a fallback
- Customer service by two-way SMS and AI voice, and WhatsApp as a front door: customers start from a WhatsApp link, then get a link to a secure journey for anything sensitive
Security and control
- ISO 27001 certified since 2009
- UK data centres, with high availability across the UK and EU
- Up to 99.999% availability, with 24/7/365 support
- Multiple carrier routes, so messages keep flowing if one supplier has a problem
- Signed webhooks, so your systems can check that replies and delivery receipts really came from everymessage
- Protected sender IDs and checks at set-up to help stop impersonation
- Digital letters with identity verification and a record of when each document was opened
- Delivery receipts and a full record of every message
Frequently asked questions
Can it integrate with our core systems?
Yes. everymessage connects through a REST API, SMPP, SOAP, file transfer and email, and integrates with existing databases, back-office systems and payment gateways, including legacy platforms.
How do we prove a customer received an important notice?
Digital letters record when each customer verified their identity and opened their document. Messages return delivery receipts, and every contact is recorded.
Where is our data held?
In UK data centres, with high availability across the UK and EU.
Can customers contact us on WhatsApp?
Yes, as a starting point. Customers can tap a WhatsApp link on your website, app or letters to start a conversation. When they need to do something sensitive, such as view a statement, update their details or make a payment, they are sent a link to a secure, branded journey where they verify who they are. Account details stay out of the chat, and every step is recorded.
Talk to us
Book a free discovery call to discuss your security requirements with our team.