A shared mailbox works until volumes grow. Then two people answer the same email, others slip through, and nobody knows who owns which customer. A routed inbox gives every conversation one owner.
Stop missing customer emails, or answering them twice
everymessage gives your customer service team a shared inbox for incoming email, SMS and WhatsApp messages. Each message is queued and routed to the right team member or team, answered using reply templates, and recorded with the full conversation, so nothing is missed, nothing is answered twice, and you can see how quickly customers get a reply.
How it works
- Messages arrive in one place: customer emails to your service address, text messages to your business mobile numbers, and WhatsApp messages to your business number.
- Each one is routed to the right team member or team, so it has a clear owner.
- Your staff reply from the inbox, using reply templates for common questions.
- Every conversation is recorded, so anyone picking it up can see what has already been said.
- WhatsApp voice notes are transcribed automatically, so your staff can read them instead of listening.
What’s included
- One shared inbox for email, SMS and WhatsApp
- Routing to the right team member or team, with clear ownership
- Reply templates for consistent, faster answers
- A full record of every conversation
- Automatic transcription of WhatsApp voice notes
- Replies and conversations available to your own systems by webhook
- UK hosting and ISO 27001 certification
Frequently asked questions
Can customers reply to our text messages?
Yes, when you send from a dedicated mobile number. Replies arrive in the shared inbox and are routed to the right team, or can trigger an automated workflow or go to your own systems by webhook. Messages sent from a name (an alphanumeric sender ID) can’t receive replies.
Can several team members work on the same WhatsApp number?
Yes. Messages to your WhatsApp Business number arrive in the shared inbox, where they are routed to your staff, so your whole team can work from one number.
How do we stop emails being answered twice?
Each email is routed to one team member or team and stays with them, so it’s clear who is handling it.
Can we keep our existing email address?
Yes. Customers keep writing to your usual service address; incoming email is passed to the shared inbox.
Talk to us
Book a free discovery call to see the shared inbox with your own email, SMS and WhatsApp traffic.